Featured courses
All courses & outlines
Tap a course with a document icon to see its outline.
01Customer Service Excellence Training1 outline
- 02Handling Difficult Customers with Confidence
- 03Customer Service & Communication Skills
- 04Customer Relationship Management (CRM)
- 05Digital Customer Experience (Omnichannel CX)
- 06Service Recovery & Complaint Resolution Mastery
- 07Empathy & Emotional Intelligence in Customer Service
- 08Customer Engagement & Onboarding
- 09Customer Experience & Leadership Development
- 10Customer-Centric Culture & Technology Adoption
- 11Developing Customer Loyalty Masterclass
- 12Excellence in Customer Service – Building Relationships
- 13Consumer Behaviour & Customer Psychology
- 14Customer Journey Mapping Workshop
…and many more courses
These are just some of our courses in this category. Tell us what your team needs and we'll recommend — or customise — the right programme.
Interested in this category?
Tell us about your team and we'll recommend the right programme and schedule.
How It Works
Ways to learn with us
In-House Training
Customised sessions built around your team's needs and delivered for your company. HRD Corp claimable.
Public Programs
Join open classes with professionals from other companies. An affordable way to upskill individuals and small teams.
Online & Hybrid
Online, hybrid and physical training sessions available across Malaysia.
Good to know
Under HRD Corp Employer Circular No. 2/2026 (effective 15 June 2026), in-house training can only start at least 14 calendar days after the training grant is approved, and must start within 90 days of approval. Training that begins without an approved grant is not eligible for claims or reimbursement.
Customer Service & Experience Excellence — FAQ
Yes. LWA Academy is HRD Corp registered, so our customer service training can be claimed against your HRD Corp levy once the grant is approved. In-house training can only start 14 days after approval, so apply early.
Front-liners, call centre and support teams, sales staff and their supervisors — anyone who serves customers in person, by phone or online.
Yes. Participants practise de-escalation and service recovery through realistic role plays, turning complaints into loyalty.
Yes — service standards for WhatsApp, email, social media and live chat, not just face-to-face and phone.
Yes. In-house programmes use scenarios from your own business — retail, hospitality, healthcare, banking and more.
Compare customer feedback scores, complaint numbers and mystery-shopper results before and after. Each participant also leaves with an action plan.
